Privacy Policy of Egin-Era International Company Limited

Welcome to the services provided by Egin-Era International Company Limited (“we”, “our”, or “the Company”). We are fully aware of the importance of your personal information and are committed to protecting your privacy and data security. This Privacy Policy (“Policy”) is formulated in accordance with applicable laws and regulations to safeguard your rights.

This Policy applies to all personal data collected and used when you access or use our website, mobile applications, products, and other related services (collectively referred to as the “Services”). Please read this Policy carefully before using our Services.

Types of Information We Collect

When you use our Services, we may collect the following types of personal information:

•     Registration and Identity Information: Such as name, phone number, email address, ID/passport number, company details, mailing address, account password, etc.

•     Device Information: Including device model, OS version, unique identifiers (e.g., IMEI, MAC address), settings, IP address, browser type.

•     Usage Behavior Information: Including visit time, click history, browsing records, referral links, usage duration, access path, and logs.

•     Transaction Information: Including purchase records, payment methods, billing details, delivery address, etc.

•     Location Information: With your consent, we may collect or infer your location data (via GPS, Wi-Fi, IP address).

•     Communication Records: Including messages with customer support, email exchanges, feedback, and survey responses.

•     Third-Party Information: If you log in or access our services via third-party platforms, we may obtain authorized information (e.g., social media profiles).

How We Use Your Information

We collect your information to provide safer, more efficient, and personalized services. Specific purposes include:

•     Register and verify your account; provide login and password recovery;

•     Offer personalized content, services, or recommendations;

•     Process orders, payments, deliveries, and after-sales support;

•     Analyze data to improve functions and user experience;

•     Notify you of service changes, policy updates, or system maintenance;

•     Conduct surveys, collect feedback, and perform market research;

•     Prevent fraud, unauthorized access, or other illegal activity;

•     Comply with legal and regulatory requirements.

We will not use your personal information for any unlisted purpose without your prior explicit consent.

How We Share, Transfer, or Disclose Your Information

We strictly protect your data and will only share or disclose it under the following conditions:

•     Sharing: We may share information with third parties when:\n - You have provided explicit consent;\n - Necessary for business (e.g., logistics, payment processors);\n - Necessary for features with partners (e.g., analytics, advertising);\n - Required by law or regulation.

•     Transfer: We will not transfer your information unless:\n - We have your explicit consent;\n - In the case of mergers, acquisitions, or restructuring, and the new party is bound by this Policy.

•     Disclosure: We do not publicly disclose personal information unless:\n - We have your explicit consent;\n - It is legally required by administrative or judicial authorities.

Information Storage and Protection

•     Storage Location: Your data will be stored lawfully in mainland China or Hong Kong. We will not transmit it overseas without your explicit authorization.

•     Storage Duration:\n - We retain information only as long as necessary for the purpose collected;\n - After account termination, we delete personal data within 6 months unless otherwise required by law.

•     Security Measures:\n - We implement encryption, access control, and audit logging;\n - Conduct regular employee training and security drills;\n - In case of data breach, we will notify you in accordance with legal obligations.

Your Rights

You have the following rights regarding your personal data:

•     Right of Access: To confirm whether we hold your data and to obtain a copy;

•     Right of Correction: To request updates or corrections to inaccurate or incomplete information;

•     Right of Deletion: To request deletion under specific circumstances (e.g., unlawful collection, account closure);

•     Right to Withdraw Consent: You may withdraw your consent to specific data uses at any time;

•     Right to Object to Marketing: You can opt out of receiving promotional content.

You can exercise your rights through “Account Settings”, by contacting us, or via other available methods.

Protection of Minors

We do not knowingly collect data from individuals under 18 years of age. If such data is collected without knowledge, we will delete it upon discovery. If you are a guardian of a minor, please contact us to manage the relevant data.

Use of Cookies and Similar Technologies

We use cookies and similar technologies on our website/app to enhance performance and user experience. Cookies help us:

•     Remember your login and preferences;

•     Analyze site traffic and user navigation patterns;

•     Improve content and advertising relevance.

You can restrict or block cookies through browser settings, but this may affect some service functionality.

Third-Party Services and Links

Our Services may include third-party services or links (e.g., payment gateways, social media, external ads). These are operated independently and are not governed by this Policy. Please refer to their respective privacy policies before using.

Policy Updates

We may revise this Policy periodically to reflect changes in services, legal requirements, or technology. In case of updates, we will notify you via website, in-app alerts, or email.

Please check this Policy regularly. If you disagree with any update, please stop using our Services. Continued use indicates your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Policy, please contact us at:

Egin-Era International Company Limited

• Address: Room 1702, Sincere Building, 582-592 Nathan Road, Mong Kok, Kowloon, Hong Kong

• Email: [email protected]

• Business Hours: Monday to Friday, 09:00–18:00 (HKT, excluding holidays)

By continuing to use our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.